Terms of Service

LAST UPDATED AUGUST 2, 2026

Placeholder copy for the scaffold — replace with reviewed legal text before launch.

The service

Claver relays a phone call to your gate's existing intercom line. We provision a relay line per gate and place outbound calls when you tap Open, when a permissioned family member calls the relay line, or when a valid guest pass is used. We don't control the gate hardware itself — we place the same call it already answers.

Your responsibilities

You're responsible for who you grant family access or guest passes to. Guest passes are unauthenticated by design: whoever holds a link or is added by number can open the gate within that pass's limits. Revoke access you no longer intend to grant.

Availability

Opens depend on Twilio's telephony network and your gate's intercom being reachable. We target sub-500ms handling on our side per the internal p95 budget, but call setup time itself is outside our control and is reported asynchronously.

Claver+

Claver+ is a paid subscription — €1.99 per month or €19.99 per year — covering up to three gates, guest passes, family caller-ID access, and the last 90 days of activity. A free account has one gate and none of those four. Subscriptions renew automatically until canceled; billing is handled by our payment processor. If a subscription lapses, gates you already added stay listed and openable.

Claver Pro (associations)

Claver Pro is bought by an association — in Romania, an asociație de proprietari — for the residents of its building. The contracting party is the association itself, acting through the person who accepts these terms on its behalf and who warrants they are authorised to do so. Individual residents are not party to that agreement and owe nothing under it.

Pro is billed per seat, at €0.99 per active resident per month. A seat is one resident whose membership the association's admins have approved. Join requests that are still pending, and memberships that have been rejected or removed, are not billed. The seat count therefore changes only when an admin approves or removes a resident, and the association is billed on that count for the period.

While the association holds an active Pro subscription, every active resident is entitled exactly as if they held Claver+ — guest passes, family caller-ID access, and the activity log — at no charge to the resident. A resident who separately pays for Claver+ is not billed twice, and does not need to. Pro additionally unlocks the administration panel for the association's admins: resident approvals, the association's gate lines, and the monthly activity log as a CSV export. That panel requires both an active Pro subscription and an admin account; an admin account alone does not open it.

If a Pro subscription lapses, residents keep opening the gates they already reach. The association loses the administration panel, and residents fall back to their own plan — free or Claver+ — for guest passes, family access, and the activity log. No resident is locked out of their own front gate because of a lapsed association subscription.

One signed-in device per person applies on every plan, Pro included. Signing in on a new device signs the previous one out immediately.

Termination

We may suspend a relay line that's used to abuse a gate or another resident. You can delete your account and associated gates at any time from Settings.

Contact

Questions about these terms: legal@claver.app.